Products and Stock Queries

How can I find out detailed specifications about a device?
You can locate specific device details under the specification header on the item listing.  The specification contains information on screen resolution, sc...
Mon, 4 Nov, 2024 at 11:54 AM
How do I choose the right product for my needs?
Reach out to our Customer Care team if you need help deciding on the right product based on your needs. We can help with any technical jargon too!
Mon, 4 Nov, 2024 at 12:12 PM
When will you get more stock of this item?
We sell recycled goods and do not always know what stock will be available at any given time. However, we may have a similar spec machine in stock under a n...
Mon, 4 Nov, 2024 at 11:51 AM
What kind of products does Stone Refurb offer?
We specialise in refurbishing Laptops, Desktop PCs, Gaming PCs, Tablets and Smartphones to the highest standard. Each device is thoroughly wiped, cleaned a...
Mon, 4 Nov, 2024 at 11:56 AM
How often does stock update?
Stock levels fluctuate regularly based on availability. Our team works continuously to restock popular items, and new products are added frequently. If you ...
Mon, 4 Nov, 2024 at 11:58 AM
Can I reserve or pre-order a specific device?
At this time, we don’t offer reservations or pre-orders for devices, as stock levels can change quickly. However, our team is happy to help you find similar...
Mon, 4 Nov, 2024 at 12:08 PM
Do your devices come with accessories?
Our refurbished laptops and desktops typically include the necessary power adapters or cables. However, external accessories like keyboards, mice, or other ...
Mon, 4 Nov, 2024 at 12:09 PM
What does the Grading system mean?
Our products are graded to the highest industry standard so you can easily asses the quality of the refurbished product. Here is the guide to how we typical...
Mon, 4 Nov, 2024 at 2:55 PM
How can I be sure a product meets my requirements?
Each product listing on our website includes detailed specifications, including processor type, RAM, storage, and other key features. If you’re uncertain ab...
Mon, 4 Nov, 2024 at 12:13 PM
What should I do if a product I want is out of stock?
If a specific product is unavailable, our team can suggest alternatives that may fit your needs. You’re also welcome to check our website periodically, as w...
Mon, 4 Nov, 2024 at 12:20 PM