Customer Assistance Centre

Products and Stock Queries 13

• How can I find out detailed specifications about a device?
• How do I choose the right product for my needs?
• When will you get more stock of this item?
• What kind of products does Stone Refurb offer?
• How often does stock update?

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Order Queries and Issues 12

• Where can I find my tracking details?
• My device has arrived faulty, who do I contact?
• My order arrived, but a part/accessory is missing?
• My order has arrived, but there’s an issue. What should I do?
• Can I make amendments after I have placed my order?

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Delivery Information and Queries 9

• Christmas Opening Times
• How can I track my order?
• How long does shipping take?
• Can I choose a specific day and time for my delivery?
• Can I change my delivery address after placing an order?

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Returns, Refunds and Cancellations 7

• I have returned my goods, how long until I get a refund?
• Can I cancel my order after it has been placed?
• What is your return policy?
• How do I initiate a return?
• Will I have to pay for return shipping?

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Repairs, Upgrades and Warranty 8

• How do I arrange for a repair on my device?
• My device is under warranty and needs a repair. What should I do?
• Can I upgrade the RAM or storage on my laptop and PC?
• How do I know if my device can be upgraded?
• What does the warranty cover?

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Payments and Promotions 7

• What payment methods do you accept?
• Is my payment secure?
• Can I change my payment method after placing an order?
• How will I receive my VAT Invoice?
• How can I find out about current promotions?

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Account and Website Issues 7

• How can I update my account information?
• I've forgotten my password, how do I reset it?
• I'm having trouble accessing your website. What should I do?
• How do I create an account?
• How do I delete my account?

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Contact Us 3

• How can I contact the customer care team?
• Do you have a phone number?
• How do I log a complaint?