Customer Assistance Centre

Once your order has been despatched, you will receive an despatch confirmation from us. You will also receive an email and/or a text form our chosen courier...

We are very sorry to hear your order is not working as expected. Please contact our technical support team on 01785 786783, or email support@stonegroup.co.u...

If something is missing from your order, such as an adapter, cable, or other accessory, please contact us, and we’ll make sure you receive the missing part ...

We’re sorry to hear that! If your item is faulty, please contact our support team on 01785 786783, or email support@stonegroup.co.uk. If your item is damage...

Unfortunately, once an order is placed we are unable to alter it. If you would like to cancel please get in touch to arrange a refund.

Bulk purchases are orders with more than 10 items, please contact the team via live chat or email us on support@stonerefurb.co.uk if you wish to discuss an ...

Please contact our technical support team on 01785 786783, or email at support@stonegroup.co.uk. Please have your device at the ready, they can help troubl...

Windows will automatically activate when you agree to Microsoft's End-User License Agreement (EULA) and sign into your Microsoft account. This is an OEM...

We offer a 1 year warranty as standard on all our devices, and we do not currently offer extended warranties beyond that. If you would like to know more...

If you haven’t received a confirmation email within a few minutes of placing your order, please check your spam or junk folder. If it’s still missing, reach...