Customer Assistance Centre

Once we have recieved your parcel, your goods will be passed onto our returns team to be processed and checked. Refunds are issued within 7 working days of ...

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed or dispatched, we can assist you with the c...

We offer a 30-day return period for all our products. If you're not satisfied with your purchase, you can return the item in its original condition and ...

To initiate a return, please contact our support team within 30 days of receiving your item. You can also follow our https://www.stonerefurb.co.uk/returns-p...

Yes, customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure t...

Once we receive your returned item, we aim to process refunds within 5-7 business days. You will receive a confirmation email once your refund has been proc...

No, we do not offer exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.